1. Introduction

Welcome to London Medic Lab. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms. 

2. Services Provided

London Medic Lab specializes in high-quality blood testing and related healthcare services. Our team comprises experienced professionals dedicated to providing accurate results and exceptional service. We offer a wide range of blood tests designed to meet the diverse health needs of our community.

3. Appointment Booking

Appointments can be easily booked online through our user-friendly website. When making a booking, it is essential to provide accurate personal and payment information to facilitate a smooth process. Should you need to cancel or reschedule your appointment, please follow the specific instructions included in your booking confirmation email. We encourage you to notify us at least 24 hours in advance to avoid cancellation fees.

4. Payment Terms

Payment is required at the time of booking your appointment. London Medic Lab accepts various payment methods, including credit/debit cards and secure online payment platforms, ensuring a safe transaction for all customers. All prices are displayed in GBP and are subject to change based on our pricing policy. We will notify you of any changes in fees prior to processing your payment.

5. Results

We strive to provide timely results for all tests conducted. Results are typically available within 24 hours from the time your sample arrives at our laboratory. You will receive notification via the email address provided during your booking. Please note that results are confidential and will only be shared with your consent. We do not share results with third parties, including your GP, unless authorized by you.

6. Privacy Policy

At London Medic Lab, we prioritize your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, store, and safeguard your data. By using our services, you consent to the data practices described in the Privacy Policy.

7. Limitation of Liability

While we strive for the utmost accuracy and reliability in our services, London Medic Lab is not liable for any direct or indirect damages arising from your use of our services or reliance on test results. We advise all patients to consult with a healthcare professional regarding any medical concerns based on their test results.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after changes signifies your acceptance of the new terms. We encourage you to review these terms periodically.

9. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms or your use of our services will be resolved in accordance with applicable law, and you agree to submit to the jurisdiction of the courts of the United Kingdom.

10. Contact Information

For any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us at info@londonmediclab.com. Our customer service team is here to assist you.