Effective Date: 02 Nov, 2024

At London Medic Lab, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. By accessing our site and services, you agree to the terms of this policy.

1. Information We Collect

We may collect personal information from you when you visit our website, book appointments, or interact with our services. This information may include:

Personal Identification Information: Name, email address, phone number, and postal address.
Health Information: Details related to the tests you book, medical history, and other health-related information you provide.
Payment Information: Credit/debit card details and billing information (processed securely via third-party payment processors).

2. How We Use Your Information

London Medic Lab uses your information for the following purposes:

To Provide Services: To process your appointments, conduct tests, and deliver results.
To Improve Our Services: To enhance our website, customer service, and overall user experience based on feedback and analytics.
To Communicate: To send you confirmation of appointments, test results, and relevant health information.
To Comply with Legal Obligations: To fulfill our legal requirements and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

With Service Providers: Trusted third-party vendors who assist us in delivering services, such as payment processors and laboratory services.
For Legal Reasons: If required by law, to comply with legal processes, or to protect our rights and the rights of others.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure servers, and limited access to personal data.

5. Your Rights

You have the right to request access to the personal information we hold about you, to request corrections to any inaccuracies, and to request the deletion of your data, subject to legal obligations. To exercise these rights, please contact us using the information provided below.

6. Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us analyze web traffic and improve our site. You can choose to accept or decline cookies through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after changes signifies your acceptance of the new terms.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
info@londonmediclab.com